Maestro 3D Dental Scanner - Information and Advice

Revision as of 09:36, 21 May 2012

Introduction to the use of Maestro 3D Dental Scanner

This document is intended to introduce the user, in a simple and quick way, to the install Maestro 3D Scanner. Please read this manual carefully before making use of scanning software.

• Important informations
  • Precautions
  • Disposing of your used product
  • Important safeguards
    • Installation
    • Fire and shock precautions

• Drivers installation
  • USB connection
  • VGA connection
  • Device manager

• Install the calinration files
• Windows Aero theme
• Screens configuration
• Problems with antivirus or firewall
• Problems with power options
• Problems with projector
• Scanner manutention

• Troubleshooting
  • VGA connection: fail
  • Bad rangemap: impossible to scan the object
  • Camera LX\RX not open
  • Object has moved during scanning
  • The projector shines a yellow light

• Shipping and Transport Considerations
• Warranty

Important informations

Precautions

Please read this manual carefully before using your Maestro 3D Scanner and keep the manual handy for future reference. Your serial number is located on the rear of your Scanner. It will be necessary to specify the serial number for all comunications related to the warranty and eventual problems.

	To turn off main power, switch off the power button located on rear of the Scanner. Only after done this you can remove the plug from power outlet. The power outlet socket should be installed as near to the equipment as possible, and should be easily accessible.
	TO PREVENT SHOCK, DO NOT OPEN THE CABINET. THERE ARE HIGH-VOLTAGE COMPONENTS INSIDE. REFER TO QUALIFIED SERVICE PERSONNEL.
	This symbol warns the user that uninsulated voltage within the unit may be sufficient to cause electrical shock. Therefore, it is dangerous to make any kind of contact with any part inside of the unit.
	This symbol alerts the user that important information concerning the operation and maintenance of this unit has been provided. The information should be read carefully to avoid problems.

These recommendations are presented in summary form by the following images that can be found on the rear of the Scanner.

Disposing of your used product

EU-wide legislation as implemented in each Member State requires that used electrical and electronic products carrying the mark (left) must be disposed of separately from normal household waste. This includes projectors and their electrical accessories or lamps. When you dispose of such products, please follow the guidance of your local authority and/or ask the shop where you purchased the product. After collecting the used products, they are reused and recycled in a proper way. This effort will help us reduce the wastes as well as the negative impact such as mercury contained in a lamp to the human health and the environment at the minimum level. The mark on the electrical and electronic products only applies to the current European Union Member States.

Important safeguards

Installation

Do not place the Scanner in the following conditions:

• on an unstable cart, stand, or table.
• near water, baths or damp rooms.
• in direct sunlight, near heaters or heat radiating appliances.
• in a dusty, smoky or steamy environment.
• on a sheet of paper or cloth, rugs or carpets.

Maestro 3D Dental Scanner contains a projection unit. The Scanner should not be installed in any way other than the desktop, otherwise lamp life of its projection unit could decrease dramatically and the Scanner could work not properly or return incomplete or incorrect results.

Fire and shock precautions

• Ensure that there is sufficient ventilation and that vents are unobstructed to prevent the build-up of heat inside your Scanner. Allow at least 4 inches (10cm) of space between your Scanner and a wall.
• Do not try to touch the ventilation outlet placed on the back of the Scanner as it can become heated while the Scanner is turned on.
• Prevent foreign objects such as paper clips and bits of paper from falling into your Scanner. Do not attempt to retrieve any objects that might fall into your Scanner. Do not insert any metal objects such as a wire or screwdriver into your Scanner. If something should fall into your Scanner, disconnect it immediately and have the object removed by a qualified service personnel.
• Do not place any objects on top of the Scanner.
• Do not touch the power plug during a thunderstorm. Doing so can cause electrical shock or fire.
• The Scanner is designed to operate on a power supply of 120-240V AC 50/60 Hz. Ensure that your power supply fits this requirement before attempting to use your Scanner.
• Do not look into the projection unit lens while the Scanner is on. Serious damage to your eyes could result.
• Keep any items such as magnifying glass out of the light path of the projection unit. The light being projected from the lens is extensive, therefore any kind of abnormal objects that can redirect light coming out of the lens, can cause unpredictable outcome such as fire or injury to the eyes.
• Do not cover the projection unit lens with cap or similar while the Scanner is on. Doing so can lead to melting of the cap and possibly burning your hands due to the heat emitted from the light output.
• Do not place any objects, which are easily affected by heat, in front of the projection unit lens or a projector exhaust vent. Doing so could lead to the object melting or getting your hands burned from the heat that is emitted from the light output and exhaust.
• Handle the power cable carefully. A damaged or frayed power cable can cause electric shock or fire.
  • Do not use any power cables than the supplied one.
  • Do not bend or tug the power cable excessively.
  • Do not place the power cable under the Scanner, or any heavy object.
  • Do not cover the power cable with other soft materials such as rugs.
  • Do not heat the power cable.
  • Do not handle the power plug with wet hands.
• Turn off the Scanner, unplug the power cable and have the object removed by a qualified AGE Solutions service personnel under the following conditions:
  • When the power cable or plug is damaged or frayed.
  • If liquid has been spilled into the Scanner, or if it has been exposed to rain or water.
  • If the Scanner does not operate normally when you follow the instructions described in this user's manual.
  • If the Scanner has been dropped or the cabinet has been damaged.
  • If the Scanner exhibits a distinct change in performance, indicating a need for service.
  • Disconnect the power cable and any other cables before carrying the Scanner.
  • Turn off the Scanner and unplug the power cable before cleaning the cabinet.

Drivers installation

Run Maestro.3D.USB Driver.Setup.x32.x64.exe

Every time that windows show the alert window please click on: Install this driver software anyway.

This windows can appers 3, 4 or 5 times.

After that reboot the PC.

USB connection

After the reboot you can connect the USB cable of the scanner to the PC. After that you can turn on the power back buttons.

When you connect the first time the USB cable of the scanner to the PC the operating system could show some alert windows to search the driver of some scanner's components. In this case if this windows appears, click to search automatically the drivers into the PC.

This can happen every time that you change the usb port.

VGA connection

Connect the supplied VGA cable to the Scanner then connect the other plug of the supplied cable to the host PC auxiliar video out. Make sure that the cable is plugged entirely in the apposite connector, then fix the security screws placed on VGA cable (both on the Scanner and PC). A cable not correctly plugged can cause the malfunction of the Scanner and can lead to incorrect results.

Some recent video cards use a DVI output instead of VGA for secondary video output. In this case use the supplied adapter in conjunction with the VGA cable.

In the following image you can see a screenshot of connectors of a Nvidia 8600 GT Video Card. In this case you must connect the Scanner to the DVI port using the supplied DVI to VGA connector.

Device manager

From the Device Manager you can see this:

The name of the drivers may be different.

If some hardware components are not correctly installed, try to right mouse click and try to update driver over Internet.

Install the scanning software. (See the manual of the scanning software).

After that: right mouse click over scanning software icon and Properties -> Advanced -> (check) Run As Administrator.

Install the calibration files

To Install the calibration files:

copy the two xml files:

camera.calibration.xml rotary.table.calibration.xml

into the folder of the scanning software.

Windows Aero theme

Use the Windows Aero theme.

Screens configuration